THC's 'On Call Pickup' service for corporate customers is a convenient solution that allows businesses to schedule pickups of their shipments at a time that suits their operational needs. This service is designed to provide flexibility and efficiency, ensuring that shipments are collected directly from your premises, eliminating the need for you to transport them to a drop-off location.

If you are not present to receive the delivery, THC will attempt a second delivery or leave a notification with details on how to arrange for a redelivery or pick up from a local depot. We prioritize ensuring that your shipment reaches you in the most convenient way possible.

Yes, THC offers holiday delivery services to ensure that your shipping needs are met even during festive seasons. However, the availability of this service may vary based on location and specific holidays. Please contact us for more details regarding holiday delivery in your area.

THC does provide holiday delivery services for international shipments, subject to the regulations and operational constraints of the destination country. It’s advisable to check with our customer service for specific holiday schedules and any additional fees that may apply.

A shipment is considered dutiable if it is subject to customs duties and taxes of the destination country. Factors such as the type of goods, their value, and the laws of the destination country determine dutiability. THC can provide guidance on these matters, but we recommend consulting with customs authorities or a customs broker for specific information.

In the unfortunate event of a lost or damaged shipment, you can file a claim with THC by contacting our customer service team. You will need to provide details of the shipment and evidence of the loss or damage. Our team will guide you through the claim process and work diligently to resolve the issue.